Senior Investing

How Oppenheimer Works to Protect Our Clients

Important Steps to Follow
- Reviewing Account Documents – Whether you receive your account documents such as statements and confirmation electronically or through the postal mail, it is a good practice to review them to ensure their accuracy and to look for any important notifications.
- Account Verification Profile (AVP) Review – Oppenheimer is required to maintain certain information about your account. Because we rely on this information with respect to your account, it is very important that we have accurate and up- to- date information. On each December statement, we include the AVP which reviews important information about you, your account, and your account goals and risk tolerance. If there are any issues with the information on your AVP, you should contact the Branch that services your account.
- Contacting your Financial Advisor – We recommend that you contact your Financial Advisor when you experience a life-changing event such marriage, divorce, or the death of a spouse or partner, changes to employment, income, net worth or increased expenses.
- Also contact your Financial Advisor if you think that your identity has been stolen or if your computer has experienced a data breach.
It is important to know that Oppenheimer will never contact you by email or phone concerning Personally Identifiable Information. We have an Identity Theft Detection/Loss Prevention Policy which all employees are required to follow. If you receive an email or phone call from an individual claiming to be working for Oppenheimer, who is not known to you as your Financial Advisor, their Client Service Associate or the Branch Manager of the office servicing your account, asking for your date of birth or social security number, or other similar information, you should discontinue the conversation and call your Financial Advisor or the Branch Manager of the office servicing your account. If you do not know the Branch Manager, his or her information can be found on the Contact Us page on this site.

What is personally identifiable information? Personally identifiable information is
data that can identify you specifically. Any information that can be used to distinguish you
from someone else and that can be used to make anonymous data no longer anonymous
can be considered PII.
Reporting Issues or Concerns. In the event that you have any issues or concerns with your Oppenheimer account or Financial Advisor, please be advised that you may send your written complaints to the attention of the Compliance Department at 85 Broad Street, New York, NY 10004 or call the Compliance Department at 1-800-221-5588.
Questions about your health and medical expenses. Your Financial Advisor may ask you for personal information about your health and medical expenses. This is only for your protection and helps your Financial Advisor to better understand your finances and make investment recommendations.
Oppenheimer’s Privacy Policy
How Your Assets Are Protected at Oppenheimer
Our Policies That Help Protect Our Clients Against Identity Theft

Have you experienced abuse?

Financial abuse is the illegal or improper use of an elderly or disabled person's funds, property, or assets¹. It is estimated that financial exploitation costs seniors at least $2.9 billion annually, and that 55% of financial abuse is committed by family members, caregivers and friends².

Examples of financial abuse¹

Cashing an elderly or disabled person's checks without authorization or permission
Forging an older person's signature
Coercing or deceiving an older person into signing any document (e.g., contracts or will)
Misusing or stealing money or possessions from the elderly or disabled
The improper use of conservatorship, guardianship, or power of attorney
Sudden changes in account balances or banking practice
Additional names on an elder's bank signature card
Unauthorized withdrawal of funds using the elder's ATM card
Abrupt changes in a will or other financial documents
Unexplained disappearance of funds or valuable possessions
Substandard care being provided or bills unpaid despite the availability of adequate financial resources
Discovery of an elder's signature being forged for financial transactions or for the titles of his/her possessions
Sudden appearance of previously uninvolved relatives claiming their rights to an elder's affairs and possessions
Unexplained sudden transfer of assets to a family member or someone outside the family
The provision of services that are not necessary
An elder's report of financial exploitation

If you or someone you care for has been a victim of financial abuse, tell someone you trust or call your local police department.
¹ US Administration on Aging, National Center on Elder Abuse (n.d.). Retrieved from https://ncea.acl.gov/home
² National Committee for the Prevention of Elder Abuse, Virginia Tech, Metlife Mature Market Institute (2011). The Metlife Study of Elder Financial Abuse: Crimes of occasion, desperation and predation against America’s elders. Westport, CT

Trusted Contact Information:

Your Oppenheimer Financial Professional may ask you for the name of a Trusted Contact person in the event that he or she suspects financial exploitation or has concerns which would suggest diminished capacity, as a result of aging, illness or other causes. Your contact person should be a trusted individual or family member.

Third Party Resources:

By accessing the links below, you will be leaving the Oppenheimer & Co. Inc. website and entering a website hosted by other parties. Please be advised that you will no longer be subject to, or under the protection of, the privacy and security policies of the Oppenheimer & Co. Inc. website. The other parties are responsible for the content on their website. You are encouraged to read and evaluate the privacy and security policies on the specific site you are entering.